WorkAngel (currently known as Lifeworks) is an employee reward and recognition platform providing a better working environment. WorkAngel allows colleagues to engage via private social network, get recognised for their work as well as enjoy exclusive benefits, perks and wellness programmes.
I was part of the core innovation team developing new features for WorkAngel user platform, responsive web and native apps. My main responsibility was to take concept ideas through the four stages of design process - discover, define, design, deliver and create seamless and human centred experiences.
I've worked on 20+ projects during my time at WorkAngel. I have selected a few examples of my work and presented them below in project cycle order. I ensured that each project I was part of went through research, exploration, concept development, design and delivery phases.
Research & Explore
To kick off any project I'll usually start with brief analysis and research. At WorkAngel I have performed various research techniques and I chose them depending on the nature of the project. Some required qualitative research such as focus groups, interviews or ethnographic research. I then used the insights gathered in this phase to refine the requirements of the project.
Once I'm armed with quality insights and the requirements are polished, I'll jump straight into sketching and exploring concept ideas. One of the projects I worked on - designing interface for buying gift cards - had extremely tight deadline, therefore quick design iterations were crucial. I've spent a few days working on the user flows, sketching out the main screens and edge case scenarios.
To save time I used sketches to create high level prototype to test initial ideas.
Define & Design
Quick and "dirty" prototyping was a really effective way to quickly see the flaws in user experience. After doing a few Guerrilla testing sessions, I gained sufficient insights to refine my concept ideas. I went back to the drawing board to adjust and finalise the designs and then used Sketch to produce detailed wireframes. Every scenario, edge case, error and success states are captured at what I call "deep dive" UX stage.
Involving key stakeholders early in the project is very important therefore before finalising UX design for Gift Cards I presented my progress to product manager, back-end and front-end engineers as well as senior management. I ensured that feedback from these sessions was reflected in the final wireframes.
I've produced detailed documentation as part of UX deliverables in order to handover my work to visual designers and developers. I made sure that there was very little room for "guess-work" and experience will be implemented as per original UX designs. The handover package consisted of detailed wireframes, documentation and prototype. I then continued to provide UX consultations to visual design and development teams until the product launch date.
WorkAngel platform can be accessed via website - it's responsive design allows users to enjoy the features on any device - be it a personal computer, tablet or smartphone.