WorkAngel (currently known as Lifeworks) Admin Panel is an online platform for Human Resources teams to manage their company's account, employee details, recognition and benefits. Admins are able to monitor employees’ performance, set rewards and customise WorkAngel platform in line with their company’s operating model and business values. WorkAngel Admin Panel is part of the WorkAngel product family and you can read more about the user platform here.
Lead UX designer - designed the complete WorkAngel Admin Panel experience and worked on Phase 2 core features.
How it all kicked off
When I joined WorkAngel, I was the very first UX designer on board, which meant that alongside WorkAngel user platform my other big project was designing a platform for admin users.
I had to start from scratch and all I knew is that the platform will be used by Human Resources teams across various size organizations. I also had product strategy direction from Product Owners and the Head of Design. The WorkAngel Admin Panel brief was very minimal therefore I decided to carry out stakeholder interviews to define what would constitute success for each of our teams. This helped me to formulate more specific product requirements.
Next step was to understand the characteristics, needs and behaviours of an admin user. I initiated guerrilla research to paint a better picture of a typical persona.
Designing consumer platform gave me a good understanding of key user cases and journeys and I was able to use this knowledge and apply the experience when building the admin platform. For example, I created both sides of the ‘sign up’ experience: for admins - inviting new colleagues and managing their profiles, and for new users - creating their account to access company’s network (on-boarding).
Defining core principles
Guerilla research, stakeholder interviews and experience mapping allowed me to identify the key principles for admin experience:
- Effective user management
- Insightful performance and social engagement data
- Easy and efficient way to reward employees
Once I had a good understanding of the key sections for Admin Panel, I used card sorting exercise to define information architecture and content structure. I conducted stakeholder and external participant workshops to identify the key areas of navigation.
Designing, testing, iterating
Once I had the admin panel structure and hierarchy defined I started designing the overall experience and features. I used a fast approach to eliminate key ideas by sketching and producing high fidelity mockups which were used for in-house user testing.
Ideas that made through this cycle were put forward for a more in-depth exploration as well as “reality check sessions” with engineering team. I then produced more detailed wireframes to illustrate every aspect of desired experience.
I worked very closely with the project manager, product owners, front end and back end engineers to deliver a minimum viable product (MVP) for the initial launch. Once the MVP version has been launched, I started working on more advanced and bespoke features for WorkAngel clients. I became closely integrated with the product team and frequently consulted the rest of the stakeholders on desired user experience, product growth and strategy.
As current LifeWorks Admin Panel is operating on subscription basis, I have created an interactive prototype to illustrate the scale and complexity of the platform I have delivered during my time at WorkAngel.
Working on both sides of the product - consumer and admin platforms - meant that I have built a knowledge base of users’ behaviours and needs, which were then embedded in the core product features and enabled me to become part of the key stakeholder group. I advocated for user needs, negotiated with development teams when it came to stripping down features due to time pressures, to ensure that we deliver desirable, intuitive and simple experience.